Client Retention Manager (Italian Market), Cyprus - Limassol

Our client is a well-established Forex Company, being in the market for 20 years, with a people centric culture and is seeking to recruit an experienced Retention or Conversion Officer to join their team in Limassol.

As Client Retention Manager you will be part of their Professional Clients team assisting in the development of the EU desk with particular focus in Italian market.

Responsibilities:

• Building and maintaining relationships with new and existing clients
• Ensuring customer satisfaction through professional communication
• Assisting clients with queries
• Promoting the company’s products and services in an effective manner
• Regularly report to the management
• Maintaining and updating our CRM
• Achieving key performance indicators

Requirements:

• Excellent knowledge of English and Italian language both written and oral is a must
• University/College or other degree in a relevant field
• At least 2 years of relevant working experience in Retention/Conversion in a regulated financial services company is considered an advantage
• Excellent communication skills
• Ability to work as part of a team
• Ambitious, persuasive, and highly self-motivated

Benefits:

• Working hours are 08:00 – 17:00 Monday to Friday (with flexitime)
• Medical Insurance
• Provident Fund
• Yearly Bonus based on performance
• Learning & Development
• Well-being and Team Building activities

For more information or to apply for the above opportunity, please email Marie Pavlou: marie.pavlou@emeraldzebra.cy