Communication Monitoring Compliance Assistant (Arabic or German), Cyprus - Limassol

Finance - Finance / FinTech
Ref: 545 Date Posted: Wednesday 25 Jan 2023
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Our client, a well-structured professional services company with a team of skilled and devoted professionals that deliver fast, high-quality and tailored services is looking for Communication Monitoring Compliance Assistants (Arabic or German) for their headquarters in Limassol.  

Main Duties and Responsibilities:

  • Determine Call Centre and Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
  • Examine results of the calls by using scripts, product knowledge, sales and service ability;
  • Provide feedback via Reports to the Chief Compliance Officer of all monitored calls;
  • Assist in the investigation of complaints;
  • Assist in various Marketing projects;
  • Contribute to team effort by accomplishing related results as needed;
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications.

Candidate Profile:

  • University or College Degree in any field;
  • Fluency in the English language;
  • Fluency in Arabic or German language;
  • Great communication (oral and written) and interpersonal skills;
  • Ability in delivering solutions quickly with accuracy;
  • Ability to work efficiently within a team as well as independently;
  • Excellent report writing skills;
  • Ability to work at pace and well under pressure with limited supervision.

On offer:

  • Competitive compensation package;
  • Fully covered Private Medical Insurance;
  • Employee referral bonuses; 
  • Unlimited snacks, fruits and beverages;
  • Short Fridays.


To apply for the Communication Monitoring Compliance Assistant (Arabic or German) job opportunity in Limassol, Cyprus please email your CV to georgia.michaelides@emeraldzebra.cy