Communication Monitoring Compliance Assistant (Arabic or German), Cyprus - Limassol

Our client, a well-structured professional services company with a team of skilled and devoted professionals that deliver fast, high-quality and tailored services is looking for Communication Monitoring Compliance Assistants (Arabic or German) for their headquarters in Limassol.  

Main Duties and Responsibilities:

• Determine Call Centre and Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
• Examine results of the calls by using scripts, product knowledge, sales and service ability;
• Provide feedback via Reports to the Chief Compliance Officer of all monitored calls;
• Assist in the investigation of complaints;
• Assist in various Marketing projects;
• Contribute to team effort by accomplishing related results as needed;
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications.

Candidate Profile:

• University or College Degree in any field;
• Fluency in the English language;
• Fluency in Arabic or German language;
• Great communication (oral and written) and interpersonal skills;
• Ability in delivering solutions quickly with accuracy;
• Ability to work efficiently within a team as well as independently;
• Excellent report writing skills;
• Ability to work at pace and well under pressure with limited supervision.

On offer:

• Competitive compensation package;
• Fully covered Private Medical Insurance;
• Employee referral bonuses; 
• Unlimited snacks, fruits and beverages;
• Short Fridays.

To apply for the Communication Monitoring Compliance Assistant (Arabic or German) job opportunity in Limassol, Cyprus please email your CV to georgia.michaelides@emeraldzebra.cy