Customer Success Manager /Account Manager I Hybrid Limassol,Cyprus - Limassol

Finance / FinTech
Ref: 454 Date Posted: Thursday 01 Dec 2022
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Our client is a technology company, developing platforms for the sports-betting and gaming industry. Providing services online (mobile & apps) but also in local retail shops all over Africa. Their platform is being used by B2B customers as a wide label to promote their services. The main objective of the company is to deliver the best strategic tools to customers and the ultimate goal is to develop a customer-oriented product offering advance and secure platform and offers for gaming and sports. The number one priority for the company is to make sure that the customers are playing safely, securely and responsibly with the main aim to help customers find a betting site that is most suited to their needs.

Role Purpose: 

We are looking for a talented Customer Success Manager to join our Customer Service Department. The Customer Success Manager will manage all pre- and post-release activities, including ongoing customer management, new requests, and the client’s full life cycle.

Key Responsibilities: 

  • Develop strong customer relationships and maintain fluent communication with all relevant clients (internally and externally).
  • As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.
  • Manage onboarding to New Customers
  • Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels
  • Drive growth by identifying upgraded opportunities and generating new revenues with existing customers.
  • Develop exceptional relationships to serve as a trusted consultant with B2B customers to optimize their business engagement strategy.
  • Represent the voice of the customer within other departments in the company, to provide valid input.
  • Work closely with product, R&D, support, and management teams.
  • Acting as a centralized focal point for tickets associated with customer communication, activities, and any appropriate escalations.

Skills and Experience Required:

  • Between 3-5 years experience as an Account/Customer Success Manager or similar position.
  • English level – highly proficient in spoken and written English – Must.
  • Proven experience in customer-facing roles, via telephone, web and face-to-face.
  • Obsesses over the customer- Excellent client-facing, presentation, and internal communication skills.
  • Multi-tasking – requires handling a large # of clients and tasks in parallel
  • A “make-it-happen” hands-on personality and approach.
  • Tech orientation with capabilities of creating tech-based processes.
  • Technical skills for guiding customers through technical processes.
  • Analytical skills and previous knowledge of Customer Successes KPIs
  • Ability to think and act independently
  • Op0

Will be nice to have:

  • Previous experience in SAAS/Online/Global Company – An Advantage.
  • Technical Experience in Development, SQL, QA tools and processes. - An Advantage 
  • Additional Languages – French 

To apply for the opportunity, please email Terri Neofitou at terri.neofitou@emeraldzebra.cy