Customer Support and Sales Representative (Portuguese speaking) - Limassol

Overall Purpose of Role:

We are seeking to recruit an exceptional Customer Support Representative to ensure that our clients have an exceptional trading experience while trading with us.  This is a unique opportunity to handle all clients’ communication through telephone, emails, chat etc.

Main Activities and Responsibilities:

• Deal directly with clients’ inquiries through phone, email and live chats
• Obtain and evaluate all relevant information to handle inquiries correctly
• Respond promptly to customer inquiries, handling and resolving them accordingly
• Record details of all inquiries, comments, and complaints
• Communicate and coordinate issues with other departments
• Coordinating with the sales team and other relevant departments to assist clients properly and effectively
• Assisting new clients with the account opening process and company’s KYC procedures
• Provide clients with relevant information regarding the website, promotions, and products
• Communication precise and correct information at all times
• Inform clients via their account of any changes that concern them
• Be an ambassador for the company and provide high level service through the necessary channels

Requirements:

• University/College degree
• Fluent Verbal and Written English and Portuguese (Brazilian dialect preferred). A third language would be desirable but not essential
• Excellent knowledge and written communication skills required
• Proficient in use of Microsoft products Word & Excel
• Minimum of 2 years’ experience in a Customer Support and Sales roles, in a related business
• Excellent communication and organizational skills
• Prepared to work shifts and bank holidays on a 24/5 rotation
• Ability to work under pressure

Further Info:

• Working hours are 08:00-17:00 and 09:00-18:00 Monday to Friday on rotation and one evening shift a week from 13:00-21:00 or 14:00-22:00
• The role is located at our HQ in Limassol, Cyprus
• A competitive compensation package will be offered to the successful applicant which includes great benefits

To apply please send your CV to Thorbjorn Bengtson - thorbjorn.bengtson@emeraldzebra.cy