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Czech & English Customer Support - Limassol

Finance / FinTech
Ref: 568 Date Posted: Friday 13 Jan 2023

Do you want to join a leading FX company in Limassol? 
Are you fluent in Czech and English?
Would you like to be the go-to person and always deliver the best service to your customers?

If yes, don't miss out on this great Czech & English Customer Support career opportunity.

Responsibilities:

•            Delivers service and support to customers through live chats, emails and phone calls,
•            Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps,
•            Handles and resolves customer complaints,
•            Provides information to customers in regards to Company’s services and products,
•            Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries,
•            Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,
•            Inform customer about internal regulations and procedures of the Company,
•            Educates the customer where applicable,
•            Updates Customer records when necessary,
•            Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls,

Required Skills & Experience:

       Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems.
       Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).
       Salary for this job is between 1500 to 1800 eur gross per month

To apply, please email your CV to Sam Macaron: sam.macaron@emeraldzebra.cy