German Customer Support Officer - Limassol

Finance / FinTech
Ref: 506 Date Posted: Tuesday 22 Nov 2022
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A reputable fast-growing Fin-Tech Company is seeking to hire a German Customer Support officer to join their team in Limassol.

As a Customer Support Officer, you will be the first point of contact for prospective and existing clients and assist internally all other departments according to their needs.

In general, you will assist all clients via live chats, emails, and phone calls, ensuring a high level of service and satisfaction.

 

Responsibilities: 

  • Handle all client queries through live chats, emails, and phone calls in a timely manner.
  • Provide all relevant information to clients regarding our services and products offered.
  • Support clients with technical and troubleshooting issues with professionalism.
  • Maintain and update customer records on the CRM.
  • Guide and assist clients on trading platforms.
  • Liaise with all departments to resolve client issues within the appropriate timeframes.
  • Coordinate with and assist colleagues from other departments according to their needs.

 

Requirements:

  • 1 year experience in a Customer Support role within the financial industry.
  • Fluent/ Native German and English, both written and oral.
  • Extra knowledge of any other language will be an advantage (Portuguese, Spanish, Italian, French, etc.).
  • Good understanding and experience with financial products (FX, Futures, Cryptos, Stocks) will be an advantage.
  • College or university degree.
  • Computer literate, good capacity for Microsoft Office applications.
  • Customer-oriented mindset.
  • Positive can-do attitude.
  • Highly organized, strong multitasking and time management skills.
  • Self-motivated with troubleshooting and problem-solving skills.
  • Strong work ethic, proactive attitude, meticulous attention to detail, and the ability to deliver exceptional service under pressure.
  • Willing to work morning and afternoon shifts on a weekly basis.
  • Flexible to work on Cyprus Public holidays on a rotation basis.
  • Working Hours 09:00-18:00 (1 hr. lunch break) & 12:00-20:00 / Monday-Friday.

 

Why to join?

  • A unique opportunity for a career in a global, fast-growing company
  • Attractive remuneration package based on qualifications and experience 
  • Fully covered corporate medical insurance
  • Hybrid working environment
  • Learning & Development
  • Monthly company entertainment events 

 

For more information or to apply please email your CV to Marie Pavlou:  marie.pavlou@emeraldzebra.cy