Head of Platform Technology, Malta, UK or - Malta

Ref: 321 Date Posted: Thursday 10 Nov 2022
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Join our client, a leader in customer engagement automation in a newly created role of Head of Platform Technology.

Our Client

We help enterprises master customer engagement through AI technology, Big Data and Machine Learning. We combine the power of Artificial Intelligence with the flexibility of language and the scalability of the cloud, and all at a fraction of the cost of traditional customer engagement solutions. Our mission is to help you get closer to customers by driving exceptional conversations.

We’ve designed one of the world’s most complete natural language platforms using pioneering AI technology. The platform empowers unique industry-specific products allowing businesses to offer truly human interaction. Simultaneously, it’s automating processes, solving problems quickly, and reducing customer services costs.

Key Responsibilities

As a catalyst, the HoPT acts as a credible, company-wide change agent instigating innovations that lead to new products or services, delivering IT capabilities in radically new ways or significantly improving the product. The HoPT as a catalyst has significant political capital and will enlist and align executive stakeholders to advance the company’s directives.

We are looking for a seasoned professional to join our team and help us build the capabilities and practices as the company grows and matures. The responsibilities which will be assigned to this role are:

  • Define the technology roadmap for the company's Platform as part of a coherent technology strategy
  • Define, own and develop the company’s Platform
  • Lead the work to build and maintain the technology stacks (front and back) and integrations
  • Responsible for the Platform development and its translation into Product functionality
  • Build and manage a top-flight technology team
  • Facilitate the process of priority setting and decision making for meaningful and effective uses of technology
  • Act as a single point of escalation for all IT- related items including IT strategy, budget, resources, and issue resolution.
  • Monitor Key Performance Indicators and metrics affecting the organization's technology assets; engage technical team as needed to meet goals or address issues.
  • Provide thought leadership within the organization; research and evaluate cutting-edge practices and enabling technologies for internal adoption; assess potential partnerships and acquisitions.
  • Respond to feedback from stakeholders and use it to make improvements or adjustments to technology.
  • Select technology suppliers, vendors, and third-party integrations to design the organizations' architecture and the technology stack.
  • Establish and nurture effective relationships with collaborators, engineers, data scientists, product managers, and designers to make appropriate architectural and build vs. buy decisions.
  • Lead and build the data-strategy, including data structure, data capture, AI and ML
  • Lead the internal and external development teams to build and upgrade the platform
  • Responsible for bug test, MVP and approve environments for launch
  • Own all technology and product to external stakeholders, partners, investors and future recruitment

Minimum Requirements

  • 5+ years' experience of working on a CTO / Head of Platform or other relevant position
  • Proven experience leading complex software development projects
  • Proven experience building and scaling Enterprise solutions
  • Deep understanding of platform architecture and platform mechanics specifically in Azure
  • Ability to grasp complex strategy issues and turn this into a technology product roadmap
  • Able to lead internal and external teams (development, QA, infrastructure)
  • Strong communication and leadership skills
  • Strong problem-solving skills with strategic approach
  • BSc or BA degree in Computer Science, Engineering or other related area; MSc or PhD other relevant graduate degree will be a bonus.
  • Background in security protocols and certification standards (such as ISO27001)
  • Deeply technical with a track record of successful delivery as an individual contributor.

Technology Stack:

  • 5+ years of experience in full-stack .NET software development.
  • Enterprise-level deployments experience
  • Systems programming using Visual Studio, C#, MS SQL Server, ASP.NET WebApi, JavaScript, HTML5, CSS
  • Experience of using the Azure platform, PAAS and DevOps would be considered a benefit
  • Knowledge of (preferable - experience in) Artificial Intelligence know-how (such as training models, machine learning, Python, NLP experience)
  • Knowledge on Angular 8
  • Scripting Configuration, Build and Testing for Continuous Integration Environments.
  • Knowledge of Typescript functions (decorators, generic types, enums, unions, etc.).
  • The ability to work with the browser API (storages, IndexedDB, workers, file readers, canvas, geolocation).
  • Ability to use a wide variety of tools like Visual Studio Code, Git, NPM, Grunt, Chrome Dev tools.
  • Experience with JavaScript frameworks
  • Experience in automated testing using Selenium, Cypress or similar.
  • Understand user experience and the importance of UI/UX.
  • Experience working in a test-driven development environment.
  • Experience with agile software development approaches including Scrum.
  • Experience with Visual Studio Team Services for agile and CI development and GIT as a source control platform.
  • Experience with REST API implementation.

What we offer

  • Fixed yearly investment in your continuous education and development.
  • A technology budget.
  • An intellectually stimulating opportunity in a fast-paced environment.
  • A dynamic, collaborative team to develop and shape an ambitious business.
  • A competitive success-oriented remuneration package with attractive benefits.
  • Flexible hours with no specific demands about location.
  • Family Friendly Measures.
  • It Won’t Be Boring: Try new things. Think outside the box. We celebrate an environment that fights stagnation and challenges the status quo.

For more information or to apply for this outstanding opportunity, please email your CV in strict confidence to Donna Stephenson, Founder, Emerald Zebra Recruitment, email: donna.stephenson@emeraldzebra.cy