Head of Retention, Forex - Dubai/UAE

Finance - Finance / FinTech
Ref: 581 Date Posted: Tuesday 28 Feb 2023
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Do you want to join an upcoming and regulated Forex company?
Are you the Head of Retention everybody wants to have in his team?
Are you an ambitious Team Leader who wants to gain responsibilities within a group that is constantly growing?

Our client provides trading in CFDs by offering reliable platforms for web and mobile with up to 2000 assets – stocks, commodities, forex, etc. 
They are looking to hire an experienced head of retention agent to join their team. 
They currently have offices in Dubai, Abu Dhabi, Tirana and in the future they will have an additional one in Cyprus. 
There is a possibility for relocation as well as the option of remote work.

As a head of retention, you will be reporting to the management and assisting with various management and administrative duties. 
To ensure success as the company, you should have previous experience in a relevant position, the ability to work as part of a team, and the ability to manage the retention agents and their requests. Ultimately, a top-class head of retention agent works quickly and efficiently to provide reliable support to the retention agents teams and for management.  

Responsibilities
•    Understand retention team needs and develop plans to address them.
•    Understand customer needs and develop plans to address them
•    Identify key priorities and cultivate profitable relationships with retention team
•    Resolve customer issues quickly and effectively
•    Forward upselling and cross-selling opportunities to the retention team
•    Promote high-quality operations 
•    Aim to maintain a great relationship with the clients
•    Good approach on potential future clients 
•    Gain solid knowledge of competitors

Requirements
•    Ideally 2+ years of work experience 
•    CRM platform knowledge  
•    Maintain a positive attitude and work etiquette
•    Superior written and verbal communication skills
•    Proven history of following through with goals and commitments
•    Quick learner, able to take initiative, excellent at problem solving
•    Able to think strategically and tactically
•    Fluent in one of the language English, Italian, Spanish or Arabic.  Multi-language candidates will be given advantage.
•    Possibility for remote work.
•    Competitive Salary, depending on the profile.

To apply, please email your CV to Sam Macaron: sam.macaron@emeraldzebra.cy