Our client, a well-structured professional services company with a team of skilled and devoted professionals that deliver fast, high-quality and tailored services is looking for a Junior Complaints Officer (German) at their headquarters in Limassol.
Main Duties and Responsibilities:
- Managing complaints in accordance with regulatory guidelines and the complaints handling policy of the Company;
- Responsible for handling, investigating and resolving customers’ complaints within given timeframes;
- Obtaining necessary information/updates from other departments regarding the resolution of the complaints;
- Presenting detailed summaries of complaints to the Head of the Department as well as to the Management;
- Negotiating suitable resolutions to complaints with customers;
- Ensuring that a written official reply is provided to the complainant on the company’s decisions and findings;
- Providing complaints-related reports as requested.
Candidate Profile:
- Previous experience in handling Complaints in the Financial Industry will be considered as an advantage;
- University or College Degree in Law;
- Fluency in English and German Languages;
- Excellent judgment and detailed oriented;
- Ability in delivering solutions quickly, efficiently and with accuracy;
- Good communication and interpersonal skills;
- Ability to work well under pressure.
On offer:
- Fully covered Private Medical Insurance;
- Employee referral bonuses;
- Unlimited snacks, fruits and beverages;
- Short Fridays.
To apply for the Junior Complaints Officer (German) job opportunity in Limassol, Cyprus please email your CV to georgia.michaelides@emeraldzebra.cy