Junior Complaints Officer (German), Cyprus - Limassol

Finance / FinTech
Ref: 544 Date Posted: Wednesday 25 Jan 2023
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Our client, a well-structured professional services company with a team of skilled and devoted professionals that deliver fast, high-quality and tailored services is looking for a Junior Complaints Officer (German) at their headquarters in Limassol. 

Main Duties and Responsibilities:

  • Managing complaints in accordance with regulatory guidelines and the complaints handling policy of the Company;
  • Responsible for handling, investigating and resolving customers’ complaints within given timeframes;
  • Obtaining necessary information/updates from other departments regarding the resolution of the complaints;
  • Presenting detailed summaries of complaints to the Head of the Department as well as to the Management;
  • Negotiating suitable resolutions to complaints with customers;
  • Ensuring that a written official reply is provided to the complainant on the company’s decisions and findings;
  • Providing complaints-related reports as requested.

Candidate Profile:

  • Previous experience in handling Complaints in the Financial Industry will be considered as an advantage;
  • University or College Degree in Law;
  • Fluency in English and German Languages;
  • Excellent judgment and detailed oriented;
  • Ability in delivering solutions quickly, efficiently and with accuracy;
  • Good communication and interpersonal skills;
  • Ability to work well under pressure.

On offer:

  • Fully covered Private Medical Insurance;
  • Employee referral bonuses; 
  • Unlimited snacks, fruits and beverages;
  • Short Fridays.

To apply for the Junior Complaints Officer (German) job opportunity in Limassol, Cyprus please email your CV to georgia.michaelides@emeraldzebra.cy