Player Relationship Team Leader - Limassol

Gaming
Ref: 503 Date Posted: Friday 18 Nov 2022
LinkedIn ShareShare

An industry-leading Gaming Service provider is seeking to hire a Player Relationship Team Leader in order to manage, supervise and mentor the team of Player Relationship Officers.

The Company is in the market for 10 years and offers solutions for casinos and sports for the online gaming industry, including Operations, CRM, Gambling licenses, Platform, Player Management, Payment Processing, and Customer Care services, to help maximize the success of their clients’ brands.

Responsibilities:

  • Managing a team of Player Relationship Officers
  • Mentoring and training the team on customer relations techniques
  • Monitoring of the team’s daily activities, ensuring Responsible Gaming procedures are dully applied
  • Hands-on handling of complex cases
  • Player Management Strategy: understanding the company’s objectives and craft custom, effective strategic plans to meet goals
  • Create new processes and procedures as well as adjust the existing ones to reflect the company’s needs
  • Give prompt reports on crucial issues to direct management, suggest solutions
  • Evaluate the team’s progress and provide monthly Quality Assurance Reports to management
  • Prepare the monthly work schedule for the team
  • Report to the Head of Operations

Requirements:

  • Fluent/ Native English speaker
  • 2 years’ experience as Team Leader or Team Manager
  • 2+ years of experience with handling VIPs/ service/ support /responsible gaming
  • Retention and/or sales experience
  • Strong analytical skills. Experienced in using Excel
  • Strong familiarity with the Internet and its tools
  • Self-motivated go-getter who is driven to achieve results creatively
  • Must be a "people person" and able to resolve conflicts
  • Gaming background - Advantage
  • VIPs and/or Responsible Gaming management experience – Advantage
  • European citizenship

 

Company Benefits:

  • 21 day’s annual leave
  • Bonus percentage rewarding sales target achieved
  • Group Medical Plan
  • Career development
  • Complimentary lunch
  • Team Building Activities

 

For more information or to apply, please send your CV via email to Marie Pavlou: marie.pavlou@emeraldzebra.cy