Risk & Payments Agent - Limassol

Finance / FinTech
Ref: 515 Date Posted: Thursday 24 Nov 2022
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An industry-leading iGaming Service provider is seeking to hire a Risk and Payments Agent to join their team in Limassol.

The Company is in the market for 10 years and offers solutions for casinos and sports for the online gaming industry, including Operations, CRM, Gambling licenses, Platform, Player Management, Payment Processing, and Customer Care services, to help maximize the success of their clients’ brands.

Responsibilities:

  • Monitoring customer accounts to detect fraudulent patterns;
  • Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
  • Utilization of fraud and payments systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limit;
  • Reviewing and processing all withdrawal requests;
  • Contributing and ensuring compliance;
  • Resolving customer queries;
  • Interacting with other departments as necessary to meet client’s needs;
  • Maintaining professionalism in all instances.

Requirements:

  • Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
  • Experience is preferred but not mandatory;
  • Excellent command of the English language;
  • Attention to details and quality of work;
  • Computer literate and proficient user of Excel;
  • European citizenship.

Company Benefits:

  • 21 day’s annual leave
  • Group Medical Plan
  • Career development
  • Complimentary lunch
  • Team Building Activities

 

For more information or to apply, please send your CV via email to Marie Pavlou: marie.pavlou@emeraldzebra.cy