Senior Project Manager (AI Tech) Remote or Malta - Remote - Europe

Ref: 316 Date Posted: Monday 06 Jun 2022
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Project Management, Management, Delivery, reporting to the COO. Based Malta or Remote. As a senior project manager join a leader in customer engagement automation. Our client help enterprises master customer engagement through AI technology, Big Data and Machine Learning. They combine the power of Artificial Intelligence with the flexibility of language and the scalability of the cloud, and all at a fraction of the cost of traditional customer engagement solutions. Their mission is to help their clients get closer to customers by driving exceptional conversations.

They have designed one of the world’s most complete natural language platforms using pioneering AI technology. The platform empowers unique industry-specific products allowing businesses to offer truly human interaction. Simultaneously, it’s automating processes, solving problems quickly, and reducing customer services costs. Operating since 2018, backed by venture capitalists, our client is experiencing high growth - a great time to join this company!

Job Overview

From a task point of view we need a Project Manager who will deploy our Product to a range of clients, from the Enterprise Size (example: a UK NHS Hospital or Trust) to the smaller clients (example: Tier 3 gaming companies). The role of the Project Manager is key within our client onboarding process is focused on the ensuring both client and in-house team remain on schedule. Mainly this will consist of strong stakeholder management, project planning, risk management and the use of a strong communication strategy.

The Project Manager will need to structure and maintain an ongoing communication with both partners and clients involved in deploying a project so relationships with partners and potentially other suppliers will be required.

The Project Manager will also need to manage the allocation of internal resources from the various teams assigned to deliver the project.

The successful candidate will be based in Europe and have EU citizenship. From time to time, the candidate will travel to our key territories to work with our team and customers there.

Job Responsibilities

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team

Technical expertise and some understanding in natural language processing, is an advantage.

  • Organising and delivering projects required for the onboarding of clients
  • Deliver project delivery workshops, product demonstrations, technical education, and Proof of Concepts while articulating business value for all our solutions.
  • Understand, own and then improve the current process for implementing the Product (Virtual Agent) within client sites
  • Create and maintain all the project documentation required for the successful delivery of projects
  • Create and maintain cross internal team plans for the delivery of client projects which will utilise internal resources in the most efficient manner possible
  • Keep up to date project status available to the company including RAG reporting per project
  • Promote the correct usage of the product within all client sites
  • Provide a feedback loop for potential improvements to the product
  • Report back to Senior Management with potential improvements in both the organisation as well as project management methods


Bachelor’s Degree required in Computer Science, engineering, science or math is required.

3+ years of project management experience required in a job which is comparable to this and which preferably centres around the delivery of a highly configurable software product.

Outstanding Project Management skills including all the disciplines that this entails.

A natural understanding of an agile approach, a strong ethic of prioritisation and delivery of benefits rather than milestones and a strong aversion to a tick in the box culture.

Strong verbal and written communication, strategic planning, and programme management skills.

Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.

Experience in meshing various stakeholders into one coherent project. An understanding of how alternate points of view can be addressed when creating and maintaining the delivery of a project.

Experience representing the customer to internal product stake holders.

Comfortable working across multiple departments in a deadline-driven environment.

Active team player, self-starter, and multitasker who can quickly adjust priorities.

An understanding of of digital product knowledge and general understanding of AI and is capabilities.

Excellent interpersonal and presentation skills;

Numerate with good organisational and prioritisation skills;

Logical thinker who is able to recognise opportunities for creating new business sales and improving customer services;

Able to manage change effectively;

Energetic, enthusiastic and resilient;

Ability to work using own initiative.


Job Benefits

1. Fixed yearly investment in your continuous education and development.

2. A technology budget.

3. An intellectually stimulating opportunity in a fast-paced environment.

4. A dynamic, collaborative team to develop and shape an ambitious business.

5. A competitive success-oriented remuneration package.

6. Flexible hours with no specific demands about location.

7. Family Friendly Measures.

8. It Won’t Be Boring: Try new things. Think outside the box. We celebrate an environment that fights stagnation and challenges the status quo.

For more information or to apply, please forward your CV to Donna Stephenson, email: