Spanish Customer Support Officer - Limassol

Finance / FinTech
Ref: 417 Date Posted: Thursday 24 Nov 2022
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Do you speak spanish and you are looking for a new job? 

A fast-growing Fin-tech Company, is seeking to hire a Spanish Customer Support officer to join their team in Limassol.

As a Customer Support Officer, you will be responsible for assisting all clients via live chats, emails, and phone calls, ensuring a high level of service and satisfaction.

Responsibilities: 

  • Handle all client queries through live chats, emails, and phone calls in a timely manner.
  • Provide all relevant information to clients regarding our services and products offered.
  • Support clients with technical and troubleshooting issues with professionalism.
  • Maintain and update customer records on the CRM.
  • Guide and assist clients on trading platforms.
  • Liaise with all departments to resolve client issues within the appropriate timeframes.
  • Coordinate with and assist colleagues from other departments according to their needs.

Requirements:

  • 1 year experience in a Customer Support role within the financial industry.
  • Fluent in Spanish and English, both written and oral.
  • Extra knowledge of any other language will be an advantage (Portuguese, German, Italian, French, etc.).
  • Good understanding and experience with financial products (FX, Futures, Cryptos, Stocks) will be an advantage.
  • College or university degree.
  • Computer literate, good capacity for Microsoft Office applications.
  • Customer-oriented mindset.
  • Positive can-do attitude.
  • Highly organized, strong multitasking and time management skills.
  • Self-motivated with troubleshooting and problem-solving skills.
  • Strong work ethic, proactive attitude, meticulous attention to detail, and the ability to deliver exceptional service under pressure.
  • Willing to work morning and afternoon shifts on a weekly basis.
  • Flexible to work on Cyprus Public holidays on a rotation basis.
  • Working Hours 09:00-18:00 (1 hr. lunch break) & 12:00-20:00 / Monday-Friday.

Why to join?

  • A unique opportunity for a career in a global, fast-growing company
  • Attractive remuneration package based on qualifications and experience 
  • Fully covered corporate medical insurance (after the 6-month probationary period)
  • Hybrid working environment
  • Learning & Development
  • Monthly company entertainment events 

For more information or to apply for the above opportunity, please email Marie Pavlou, Senior Recruitment Consultant: marie.pavlou@emeraldzebra.cy