Trade Support Engineer (FinTech), Cyprus - Limassol

Ref: 234 Date Posted: Wednesday 18 May 2022
LinkedIn ShareShare

Are you an experienced Trade Support Engineer?  Join our client based in Limassol, Cyprus, a rapidly growing FinTech firm and world-class provider of online trading technology and multi-asset financial products. 
Join the Trade Operations Centre (TOC) team and see yourself working in an established position with its primary objective being to ensure smooth operations and effective L1, L2 technical support to the team and B2B clients globally as well as participating in supporting different projects.
You will assist with the implementation of global incentives whilst ensuring the highest levels of troubleshooting are applied to every customer and other internal teams in compliance with the processes and systems.


  • Support all user 1st line, 2nd line, and some 3rd line requests locally and globally
  • Manage, maintain, support Prime XM Xcore, One Zero Hub configurations 
  • Monitor daily trading activities such as rejections, latency, NOPs, and slippage 
  • Monitor Trading Platform related logs, and identify and resolve any potential issues
  • Conduct end-to-end trade investigations
  • Complete periodic tasks, such as pre-market opening checks
  • Cooperate with Trading and Trade ops to ensure the correctness of the trading flow
  • Work with other teams and develop policies, procedures and documentation for each process, platform
  • Handling tickets and requests in timely manner considering the business sensitivity and urgency
  • Flexible working hours and shift rotations

Required Knowledge, Qualifications and Experiences:

  • Bachelor’s degree in computer science, Information Technology or any other related discipline
  • At least 1-2 year of experience in a busy tech/application support in 24/5 environment
  • Knowledge of Bridge Providers/FIX Engine, PrimeXM, OneZero, etc
  • Trading Platform/Admin/Manager Experience: MT4, MT5
  • Medium/Advanced level skills in Excel
  • FIX API and FIX protocol
  • Database/SQL query/script experience is a plus
  • Prior client service experience with a financial institution will be an advantage  

Skills and Competencies: 

  • Quick learner eager to grow professionally
  • Good business understanding of trading, liquidity, aggregation, execution etc.
  • Excellent analytical skillsets and the ability to conduct thorough investigations
  • Great team player with the ability to work unsupervised
  • Ability to multitask
  • Comfortable working in a fast-paced environment

Group Values: 

  • Innovation - embraces innovative technological solutions to stay ahead of its peers, gain market share and create shareholder value.
  • Collaborative Culture - is proud of its collaborative culture and unifies its resources to expand the boundaries of possibilities and ideas with the goal of achieving excellence.
  • Ethics - focuses on leading the industry by applying strong ethical and transparent business practices which will be reflected in the way we interact with our clients, thereby building trust and loyalty.
  • Freedom of Expressions - provides a supportive environment that promotes the freedom of ideas and the opportunity to innovate and contribute to new ways of doing things.


To apply for the TOC - Operations Engineer job opportunity in Limassol, Cyprus, please send your CV to